German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. General, Including Enrollment and Address Changes:ĪTTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Quality Management Department: 517.364.8408 Pharmacy Department 517.364.8413 (hours of operation - 8:00 am to 5:00 pm) Medical Resource Management: 517.364.8409 (hours of operation - 8:00 am to 5:00 pm) (faxes are accepted during normal business hours only)Īppeals and Grievances 517.364.8517 (hours of operation - 8:00 am to 5:00 pm)Ĭustomer Service: 517.364.8411 (hours of operation - 8:00 am to 5:00 pm) To ask questions related to our Quality Programs, please call 517.364.8400. To verify drug coverage for PHP members, please call 800.832.9186. To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517.364.8312. To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517.364.8500 or toll free 800.832.9186. Telephone Numbers for Special Circumstances Staff is available to answer questions 8 a.m. *The Medical Resource Management Department provides information about authorization of care and the utilization management process. For PHP Medicare inquiries, please contact PHP Medicare Customer Service at 844.529.3757.The best days to call are Wednesday through Friday, if possible, due to lower call volume. PHP’s Customer Service is available 8:30 a.m. If you are a Medicare member, please call PHP Medicare Customer Service at 844.529.3757. Messages are monitored daily and typical response time is 48 hours. Fields marked with a red asterisk ( *) are required so that we may contact you if further information is needed or with a response. Send PHP Customer Service a secure message by clicking on the Contact Us button below. If you have a question about your healthcare coverage through Physicians Health Plan (PHP), a PHP Customer Service Specialist is available to assist you.
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